Describe the quality management principles as per the ISO 9000. List the fundamentals ISO 9000.

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The ISO 9000 standard sets out eight quality management principles. These principles can be used by senior management as a framework to guide their organisations towards improved performance. The following is a summary of the eight principles and the benefits they can bring to your organisation.

Principle 1: Customer Focus. Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. Key benefits include:

• Increased revenue and market share obtained through flexible and fast responses to market opportunities;
• Increased effectiveness in the use of the organisation’s resources to enhance customer satisfaction; and
• Improved customer loyalty leading to repeat business.

Principle 2: Leadership. Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives. Key benefits include:

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Degree : PG DIPLOMA PROGRAMMES
Course Name : Post Graduate Diploma in Food Safety and Quality Management
Course Code : PGDFSQM
Subject Name : Food Safety and Quality Management Systems
Subject Code : MVP 4
Year : 2022