IGNOU MMPM 5 SOLVED ASSIGNMENT 2025 2026

Ques 1.

How do services differ from products? What are the marketing implications of service characteristics?

Ques 2.

What is a brand? How does branding of services help in creating long term customer relationships with customers? Explain.

Ques 3.

Select a service process that you are familiar with and explore at aspects where it might be improved. Additionally, describe how automation can be utilised to manage processes effectively.

Ques 4.

 Explain the term 'Yield Management'. Identify some of the managerial issues to be taken into account while implementing a yield management system.

Ques 5.

What are the benefits to a service organization in retaining its customers? Discuss with the help of examples.

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