IGNOU BRL 104 SOLVED ASSIGNMENT 2024 2025

Ques 1.

खुदरा प्रबंधन से आप क्या समझते हैं? प्रबंधन के कार्यों की व्याख्या करें I

Ques 2.

खुदरा नियोजन प्रक्रिया से आप क्या समझते हैं? इसमें विभिन्‍न चरणों की योजना और विशेषताओ की व्याख्या करें। 

Ques 3.

खुदरा नियोजन प्रक्रिया से आप क्या समझते हैं? इसमें विभिन्‍न चरणों की योजना और विशेषताओ की व्याख्या करें। 

Ques 4.

 संगठन संरचना क्‍या है? विभिन्‍न प्रकार के संगठनात्मक संरचनाओ पर चर्चा करें। 

Ques 5.

 प्रबंधकीय नियंत्रण प्रणाली क्या है? विभिन्‍न नियंत्रण प्रणालियों को विस्तार से समझाइये |

Ques 6.

 लेखांकन अवधारणाओं और परंपराओं की व्याख्या करें। 
 

Ques 7.

 संचार क्या है? संचार और संचार प्रक्रिया के प्रमुख उद्देश्यों की व्याख्या करें। 

Ques 8.

सुनना क्या है? सुनने के विभिन्‍न प्रकारों पर चर्चा करे।
 

Ques 9.

संस्कृति कया है? खुदरा बिक्री संचार में अंतर-सांस्कृतिक संवेददशीलता का  

Ques 10.

प्रेरणा

Ques 11.

 धारणा

Ques 12.

भावना

Ques 13.

What is customer service? What do you understand by the terms 'single bagger' and 'double bagger'? Explain with examples.

Ques 14.

Briefly explain the classification of customer service with examples. Discuss the goal of any customer service.

Ques 15.

What are the main reasons of customer objections? Describe various ways of handling customer objections.

Ques 16.

How does the role of salesperson vary with the different retail formats? Explain giving suitable examples.

Ques 17.

Explain the types of customer personalities. Describe the methods through which closing of sales can be effectively done.

Ques 18.

Discuss the benefits of service quality management to a retail firm. What are the issues to be focused for delivery of superior service quality

Ques 19.

 Customer satisfaction

Ques 20.

Loyalty programmes

Ques 21.

Discuss the reasons for customer grievances. Explain how aggrieved customers behave when they identify and experience service deficiencies and failures.

Ques 22.

Explain the concept of internal customer satisfaction through an appropriate retail example.

 What do you understand by educating the customer. Discuss the advantages and pitfalls therein.

Ques 23.

Explain Henry Fayol's principles of management.

Ques 24.

Explain the planning process.

Ques 25.

What is the decision-making process and what are the various phases of decision making?

Ques 26.

Explain the communication process and the effects of noise.

Ques 27.

Discuss the types of listening.

Ques 28.

How do you improve cross cultural communication?

Ques 29.

What are the determinants of employee behaviour at service encounters?

Ques 30.

Discuss the types of Non-Verbal Communication?

Ques 31.

Discuss the physical aspects of the store?

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