What is Total Quality Management? Explain its significance in educational management.

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Total Quality Management (TQM) is a comprehensive management philosophy that aims to improve organizational performance by maximizing customer satisfaction and reducing errors and waste. TQM is a holistic approach that involves all aspects of an organization, including its processes, products, services, and people. The goal of TQM is to create a culture of continuous improvement where everyone in the organization is committed to quality, customer satisfaction, and process improvement.

TQM is based on the principles of quality management, which include customer focus, continuous improvement, leadership, employee involvement, process approach, system approach to management, and fact-based decision making. These principles are applied throughout the organization to ensure that quality is built into every aspect of the business.

The origins of TQM can be traced back to the early 20th century when quality control methods were developed to ensure that products met certain standards. However, the modern concept of TQM emerged in the 1950s and 1960s in Japan, where companies like Toyota and Honda used quality management principles to improve their manufacturing processes and produce high-quality products.

TQM has since been adopted by organizations all over the world, in various industries, including manufacturing, healthcare, education, and service. The core principles of TQM can be applied to any organization, regardless of its size or type.

One of the key features of TQM is its emphasis on customer focus. This means that the organization must understand the needs and expectations of its customers and work to meet or exceed them. This requires the organization to have a deep understanding of its customers, including their preferences, complaints, and feedback.

Another important feature of TQM is its focus on continuous improvement. This means that the organization must constantly strive to improve its processes, products, and services. Continuous improvement involves the use of tools and techniques such as process mapping, statistical process control, and root cause analysis to identify and eliminate sources of waste, errors, _________ ________ ____ ________ __ ____________ ____ ________ _____ ________ ______ _________ ______ ___ __________.
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Degree : PG DIPLOMA PROGRAMMES
Course Name : Post Graduate Diploma in Educational Management and Administration
Course Code : PGDEMA
Subject Name : Growth and Development of Educational Management
Subject Code : MES 41
Year : 2023