Explain why customer satisfaction survey is important and how it is conducted.. 

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Customer satisfaction surveys are an essential tool for businesses to measure how well they are meeting their customers' expectations. By collecting feedback directly from their customers, businesses can understand the areas where they are excelling and identify areas where they need to improve. This information is vital for companies looking to grow and remain competitive in their industries.

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Degree : CERTIFICATE PROGRAMMES
Course Name : Advanced Certificate in Power Distribution Management
Course Code : ACPDM
Subject Name : Management Of Power Distribution
Subject Code : BEE 3
Year : 2023