Question
Digital reference service
Digital reference (more commonly called virtual reference) is a service by which a library reference service is conducted online, and the reference transaction is a computer-mediated communication. It is the remote, computer-mediated delivery of reference information provided by library professionals to users who cannot access or do not want face-to-face communication. Virtual reference service is most often an extension of a library's existing reference service program. The word "reference" in this context refers to the ________ ____ ________ _____________ ______ __ _____ ____ ___________ __________.
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Digital reference service
History of Library Automation
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