Analyse statement ‘Customer relationship management has become an important area for public utilities’ in the context of your own organization.

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Public utilities, such as electricity, gas, and water providers, have traditionally been viewed as monopolies that do not need to focus on customer satisfaction or experience. However, this perception has changed over time, and these organizations are increasingly recognizing the importance of building strong relationships with their customers. In today's competitive marketplace, where customers have more choices than ever before, public utilities need to provide excellent customer service and manage their relationships with customers effectively to maintain their market share.

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Degree : CERTIFICATE PROGRAMMES
Course Name : Advanced Certificate in Power Distribution Management
Course Code : ACPDM
Subject Name : Management Of Power Distribution
Subject Code : BEE 3
Year : 2023