Discuss the problems faced by escorts and tourist while conducting a city tour.

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As an escort when you have to manage a tour knowledge of tourist’s expectation would always be an added advantage in charting out your course of action. In fact, to manage your tour effectively you must do an exercise on profiling of the tourists even before their arrival. This profiling is done primarily for creating and developing an awareness and understanding of the tourist habits and attitudes. This exercise in advance helps you in customer care and also to provide quality services. Besides, tourists demand from their escorts’ accuracy and authenticity with regard to the knowledge of facts, astuteness, to deal with tricky situation and sympathy with regard to their own problems. The escort should, therefore, be particularly thorough with facts, resourceful and full of understanding for the demands and problems of the tourists. On the other hand, as a manager in the company you have to ensure that the escorts working with you go for this exercise before the conducting the tour.

You have to be extremely cautious while recruiting escorts for your company. Excellent communication skills, pleasing ___ ______ _________ _______ ___________ _____________ __________ _____.
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Degree : BACHELOR DEGREE PROGRAMMES
Course Name : Bachelor of Arts in Tourism Studies
Course Code : BTS
Subject Name : Tourism Development: Products, Operations and Case Studies
Subject Code : TS 2
Year : 2022